Letter to T-Mobile and HTC
Hello, my name is
Terrence Baldwin, and I have been an Android phone user for 5+ years. I enjoy the compatibility with Google and it
makes life easy for the common phone user and the business man.
I am also a proud customer
of T-Mobile. I have been pleased with my
services and have had no reason to change service providers.
In March, my G2 fell and
the screen cracked. That was rough for
me, because much of my phone usage is for business. So, I called Asurion (insurance company) to
get another G2, only to find out that phone is no longer available. Long story SHORT, I end up paying MORE money for
The HTC Sensation. I was told that The Sensation
would be an upgrade from the outdated G2.
It was stated that The Sensation would be much faster, and have better
features.
This letter is to notify
both HTC and T-Mobile that these past two months have been horrible. This phone is actually slower. It takes 30
seconds to load a single contact as if I’m on the internet. I run out of data every month which makes
EVERY feature of my phone run SLOWER. I
don’t recall having these issues with previous phones. I Dread the Droid!
I am writing both
T-Mobile and HTC in hopes that these two wonderful companies would hear the
concerns of a loyal customer and make it right.
I have already paid you both and I am receiving less than acceptable
service on both ends. It is my hope that
we will and can resolve this matter so that we can all continue business in the
future.
I will be blogging and
social networking my friends and followers on how we resolve this matter. Look forward to hearing from you.
Terrence…
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