Letter to T-Mobile and HTC
Hello, my name is Terrence Baldwin, and I have been an Android phone user for 5+ years. I enjoy the compatibility with Google and it makes life easy for the common phone user and the business man.
I am also a proud customer of T-Mobile. I have been pleased with my services and have had no reason to change service providers.
In March, my G2 fell and the screen cracked. That was rough for me, because much of my phone usage is for business. So, I called Asurion (insurance company) to get another G2, only to find out that phone is no longer available. Long story SHORT, I end up paying MORE money for The HTC Sensation. I was told that The Sensation would be an upgrade from the outdated G2. It was stated that The Sensation would be much faster, and have better features.
This letter is to notify both HTC and T-Mobile that these past two months have been horrible. This phone is actually slower. It takes 30 seconds to load a single contact as if I’m on the internet. I run out of data every month which makes EVERY feature of my phone run SLOWER. I don’t recall having these issues with previous phones. I Dread the Droid!
I am writing both T-Mobile and HTC in hopes that these two wonderful companies would hear the concerns of a loyal customer and make it right. I have already paid you both and I am receiving less than acceptable service on both ends. It is my hope that we will and can resolve this matter so that we can all continue business in the future.
I will be blogging and social networking my friends and followers on how we resolve this matter. Look forward to hearing from you.